Privacy Policy & Disclaimer

Callicoma Hill takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website https://www.calli.com.au, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

• To register to attend an on-line seminar or demonstration
• To receive specific information from us such as a whitepaper or code sample
• To sign up for a mailing list
• To correspond with us
• Or any other such activity that we deem necessary

Callicoma Hill does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Callicoma Hill owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Callicoma Hill may share this information with its business partners for the specific purpose of a promotion or service offering.

Are "Cookies" used on the website?

"Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Callicoma Hill site if you do so.

How is personally identifiable information safeguarded?

Callicoma Hill utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Callicoma Hill web site may contain links to other internet web sites. Callicoma Hill neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Callicoma Hill web sites.

How to opt out of correspondence

Based on the information a user has provided, Callicoma Hill may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

Booking information & terms

On booking, guests acknowledge that Callicoma Hill is relatively remote and in a natural setting. It is accessed by 3.5 km of unsealed road, and mobile phone coverage may be unreliable. The Mount Royal area is subject to a range of risks including changeable weather conditions and natural events. Guests are responsible for their safety, and are expected to be self-reliant, aware of potential risks and hazards, and to be properly prepared for outdoor activities.

Participants in activities organised by, or in association with Callicoma Hill are advised of potential risks, and that they are attending the event at their own risk and responsible for their own safety.

Booking cancellation

Our cancellation policy is that:

• In the event of a cancellation, Callicoma Hill will seek to organise a mutually agreeable alternative booking date.
  
• Where booked accommodation is cancelled more than 30 days prior to the arrival date and no alternative booking date is agreed, Callicoma Hill will refund 50% of the deposit retaining a minimum $50 administration fee to cover the cost of the cancellation.
  
• Where booked accommodation is cancelled between 7 and 30 days prior to the arrival date and no alternative booking date is agreed, the deposit will not be refunded. However, Callicoma Hill may at its discretion refund the balance less a $50 administration fee if the accommodation can be rebooked.
  
• No refund of any booking payment will be given where less than 7 days notice is given.
  
• No refund will be given where guests do not arrive on the agreed arrival date.
  

Cleaning fee, bond & damage

Guests must leave the building and site in a clean and tidy condition, and remove rubbish. Callicoma Hill reserves the right to charge guests for the cost of additional cleaning, and a minimum of $50 applies.

By booking, guests agree not to cause any damage to the building or the property, and to behave responsibly. Guests must pay the full cost of repairing any damage for which they are responsible. A $500 cash bond may be required at the time of booking, and will be refunded within one week of departure if the facilities are left in a clean and tidy condition, and there has been no damage or breakages. Requirement for payment of a bond is at the discretion of Callicoma Hill.

Theft & loss

Guests are responsible for their property and safety during their stay, and Callicoma Hill takes no responsibility for the theft or loss of guests’ personal property.